Frequently Asked Questions
Everything you need to know about furnishing your dream home with FAMSA.
What are your standard delivery times for furniture?
Standard delivery typically takes 5 to 10 business days. For larger items like sofas or bedroom sets, our specialized white-glove delivery team will contact you to schedule a specific arrival window.
Do you offer assembly services for home office and living room items?
Yes, we offer professional assembly services for an additional fee. You can select the 'Expert Assembly' option at checkout, and our team will set up your furniture and remove all packaging materials.
What is FAMSA's return policy for home decor?
We offer a 30-day return policy for most items in their original packaging. Please note that custom-made furniture and mattresses are final sale unless they arrive damaged or defective.
Does FAMSA provide financing options for large purchases?
Absolutely. We offer flexible financing plans, including interest-free periods for qualified buyers, to help you furnish your home today and pay over time.
How can I track the status of my furniture order?
Once your order is processed, you will receive a tracking number via email. You can also log into your FAMSA account to view real-time updates on your shipment's progress.
Do your products come with a warranty?
Most of our furniture includes a one-year manufacturer's warranty covering structural defects. We also offer extended protection plans for accidental stains, rips, or hardware damage.